Delivery
Kynther products are available both domestically and internationally.
Domestic deliveries are made via express courier services (FAN Courier or Prioripost, depending on the destination), while international deliveries are made through postal services.
The standard (average) delivery time is between 3–10 business days, to which shipping time (24–48 hours) is added. This information can be found in the description/details section of each individual product.
During holidays, sales periods, extreme weather conditions, natural disasters, or other exceptional situations, delivery times may be extended independently of us.
Delivery Schedule
Courier-delivered orders are delivered Monday to Friday between 9:00 and 18:00 to the address specified in the order. Upon request, the courier may also deliver on Saturdays.
Weekends and public holidays are not considered business days.
Once the order has been handed over to the courier company, Kynther is not responsible for any delays that may occur during transit.
Shipping Costs
The standard shipping cost via FAN Courier is 28 RON, VAT included (valid for locations with standard coverage).
In certain locations, additional per-kilometer charges may apply. These can be checked at:
https://www.fancourier.ro/acoperire
If you live in one of these locations, the following delivery options are available:
- delivery to the nearest FAN Courier office
- door-to-door delivery with an extra charge for additional kilometers
- delivery via Prioripost (door-to-door courier service)
The standard shipping cost via Prioripost is 22 RON, VAT included.
Receiving the Parcel
The recipient will receive the parcel based on signature confirmation. Upon receipt, it is recommended that the products be checked and refused if they do not match the original order or are damaged.
Returns
If an order needs to be canceled before delivery, please contact us at contact@kynther.com so we can review the order status.
If the order has not yet been sent to production, the cancellation request may be honored. Otherwise, we reserve the right to retain the amount paid and proceed with delivery.
If the order has already been delivered, please consult the Returns section for more details.
Repeated return requests from the same customer are considered abusive.
We reserve the right to refuse future orders from customers who do not collect their parcels within 7 days from the courier or who refuse delivery upon receipt.